Frequently Asked Questions
Answers to the most important questions about sizing, shipping, payment and returns.
Which size should I order?
Please use our size guide to choose the right abaya length for your measurements. The product description also notes whether an item runs larger or smaller.
Are the abayas opaque (not see-through)?
Yes, our abayas are opaque and can be worn with confidence for everyday wear. Only with very light tones such as white can the fabric become slightly sheer. In that case we recommend wearing a matching underdress.
How can I track my order?
As soon as your order ships, you receive a shipping confirmation with a tracking link to follow the status of your delivery.
Can I change or cancel my order?
Changes or cancellations may be possible while your order has not yet shipped. Please contact our customer service as soon as possible.
What are the shipping options and times?
We offer several shipping options; availability and delivery times vary by destination. See our shipping information for all details.
How can I pay?
We accept PayPal and credit card (Visa, Mastercard, American Express) as well as other common methods shown during checkout.
What if the abaya does not fit or I do not like it?
You can return unworn items. Please read our return policy and right of withdrawal.
How do I care for my abaya?
Each abaya comes with care instructions. We generally recommend hand washing or a low-temperature machine wash to preserve its quality.
Do you offer made-to-measure abayas?
We currently do not offer made-to-measure abayas. Our products are based on standard sizes according to our size guide.
How can I contact customer service?
For further questions, please use our contact form or e-mail us at abayanoor@hotmail.com.